Privacy Policy

Data Privacy Statement

As a prominent operator in the health and wellness sector, Potentia Clinics requires an array of “personal information” to conduct its operations effectively. This refers to information that can identify you. This Privacy Policy outlines Potentia Clinics’s approach to handling personal information and our commitment to privacy compliance.

When it comes to health information you provide, we ensure compliance with relevant State and Territory health records legislation.

What Personal Information Does Potentia Clinics Collect and Why?

Potentia Clinics collects personal information from guests, potential guests, contractors, employees, and business associates. This information is essential for: a) Providing personalized health, wellness, and bio-aesthetics services to guests. b) Conducting business operations, including account administration, fee charging, and communication with guests and business contacts.

Examples of personal information collected from guests include identification information (name, address, contact details), and health information obtained with consent during clinic visits, appointments, or online communication.

Additional Information Collected: a) Business contact information from suppliers and business associates. b) “Next of Kin” details for emergency situations. c) Employee information (excluding application to this Privacy Policy).

How Does Potentia Clinics Use Personal Information?

Potentia Clinics utilizes personal information to deliver health and wellness services, manage guest relations, and operate the business. For instance, for guests, we process appointments, administer fees, and communicate. Unless indicated otherwise, we may use personal information for promotional and marketing material, allowing guests to opt out at any time.

Does Potentia Clinics Share My Personal Information?

Personal information may be disclosed to contractors providing specific support services, subject to strict confidentiality obligations. Legal requirements or authorized requests from law enforcement agencies may necessitate disclosure. With consent, we may share information with our medical team or business partners for personalized health advice or promotional purposes.

How Can I Access My Personal Information?

Guests have the right to access their personal information. Requests can be made through the Front of House reception or by contacting the Privacy Officer. Access is generally provided within a month, with no charge, unless otherwise specified.

Is My Personal Information Kept Secure?

Potentia Clinics takes reasonable steps to secure personal information from unauthorized access, modification, or disclosure. Staff and contractors are reminded of the importance of confidentiality.

Anonymity

Potentia Clinics’s health and wellness services require personal information, and becoming a guest necessitates providing the requested information.

Website/Online Privacy

This Privacy Policy extends to online privacy issues through Potentia Clinics’s website. Potentia Clinics handles online personal information consistently with offline practices. The use of cookies for statistical purposes is outlined, and site security measures are in place to protect personal information.